Thrive mobile is providing more than just cellular plans; they’re working to develop a Thrive Guide network where users can ask for help on both technical and essential health benefits questions. With their average users being computer novices, Thrive needed an onboarding process that was user-friendly, intuitive, and simple and came to Slingshot for their expertise in design.
Thrive Mobile
A healthcare-focused mobile service provider whose goal is to help users stay connected with healthcare services
The Challenges |
The Solutions |
| The onboarding process needed to be user-friendly | Created an innovative how-to guide, to help with user onboarding |
| There was a need for accessibility features to accommodate users with varying abilities | Implemented both visual and written instructions, ensuring that all users could understand the onboarding process |
| Thrive Mobile needed to be able to update content independently | Developed the solution using WordPress, so Thrive Mobile could manage content without technical support |
| Specific onboarding requirements varied across different devices, leading to inconsistencies in user experience | Studied multiple phones to understand and implement unique per device variations |
The Challenges |
The Solutions |
| The onboarding process needed to be user-friendly | Created an innovative how-to guide, to help with user onboarding |
| There was a need for accessibility features to accommodate users with varying abilities | Implemented both visual and written instructions, ensuring that all users could understand the onboarding process |
| Thrive Mobile needed to be able to update content independently | Developed the solution using WordPress, so Thrive Mobile could manage content without technical support |
| Specific onboarding requirements varied across different devices, leading to inconsistencies in user experience | Studied multiple phones to understand and implement unique per device variations |
Hitting The Target
The Thrive Mobile onboarding guide is now complete! We handed off the Figma and WordPress files to the Thrive Mobile team, and they’ll take it from here. Now, customers can solve problems independently, lowering the number of support tickets. From transferring data to their new phone to texting, calling, and more, Thrive Mobile customers can do it all!
Hitting The Target
The Thrive Mobile onboarding guide is now complete! We handed off the Figma and WordPress files to the Thrive Mobile team, and they’ll take it from here. Now, customers can solve problems independently, lowering the number of support tickets. From transferring data to their new phone to texting, calling, and more, Thrive Mobile customers can do it all!